deactivate license from broken PC

DimitriosSkarvelakis
DimitriosSkarvelakis Altair Community Member

hello.
my PC has recently broken, and I am unable to access it in order to deactivate the software license. I would like to transfer the license to a new computer, but I am unsure of the steps I should take given the situation.

Could you please assist me in deactivating the license on the old PC and transferring it to my new one?

Thank you for your help!

Best Answer

  • Rahul_P1
    Rahul_P1
    Altair Employee
    Answer ✓

    HI

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    Answer ✓

    HI

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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