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Unable to use new community portal

shashwat01

I can't see how to attach file in new community portal

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Accepted answers

AltairLiz

@shashwat001 Any new posts that you make should now have the ability to upload a file using the File Upload icon:

All comments

RolandJones

Hi @shashwat001

I will check with the team that manage the community. In the meantime, were you looking for help with a question?

Best,

Roland

shashwat01

Hello.
I have version 9.10 installed on my MacBook Air and am still having the same issue.
I've attached a screen shot for your reference.
I've also noted the log message below:
Sep 14, 2024 8:36:37 AM SEVERE: Failed to initialize the Browser, HTML5 components might not be available!
Sep 14, 2024 8:36:38 AM SEVERE: Failed to create HTML5 browser!

PS : I am unable to attach screenshot becasue I'm unable to see the icon for attaching.

AltairLiz

@shashwat001 Send your screenshot to community@altair.com and I will forward it to @rjones13 so that your question can get answered.

AltairLiz

@shashwat001 Can you try attaching your screenshot by dragging the image into the body of the question/comment?

shashwat01

I am reiterating that intially there was an icon for attahcing screenshot/files but now I don't have. Is there any technical glitch or what's wrong with me ?

RolandJones

Hi,

A few questions/things to try:
- have you tried the latest version v2024.1?
- please try deleting the folder here: %HOMEPATH%/.RapidMiner/internal cache
- also test starting in HTML5 safe mode (I've managed to copy and paste an image showing where to find it)
- could you also check no security tools on your laptop are blocking anything e.g. Chromium

Thanks,

Roland

image.png

AltairLiz

@shashwat001 Any new posts that you make should now have the ability to upload a file using the File Upload icon:

shashwat01

Hello.I have version 9.10 installed on my MacBook Air and am still having the same issue.I've attached a screen shot for your reference.I've also noted the log message below:Sep 14, 2024 8:36:37 AM SEVERE: Failed to initialize the Browser, HTML5 components might not be available!Sep 14, 2024 8:36:38 AM SEVERE: Failed to create HTML5 browser!

CenterLargeAccessibilityDelete

I have tried but didn't work -

1. Show legacy simple charts - Uncheck/check (both)

2. Show legacy advanced charts - Uncheck/check (both)

3. HTML5 safe mode - Check

I have been stuck for a long time for the same. It's frustrating now.

Jocelyn

@shashwat001 You should be able to upload image now. Please try and let us know if you face any further issues. Thanks.

shashwat01

It says - You have to be around for a little while longer before you can post links.

It doesn't let me upload the photos/files

RolandJones

Hi @shashwat001,

Just to confirm:

Have you tried a newer version than 9.10?
Have you tried deleting the cache folder mentioned?
Have you checked your firewall isn't blocking anything such as Chromium?

Thanks,

Roland

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