Unable to use new community portal

shashwat001
shashwat001 New Altair Community Member
edited November 5 in Community Q&A
I can't see how to attach file in new community portal
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  • Roland Jones_21245
    Roland Jones_21245
    Altair Employee
    Hi @shashwat001

    I will check with the team that manage the community. In the meantime, were you looking for help with a question?

    Best,

    Roland
  • shashwat001
    shashwat001 New Altair Community Member
    Hello.
    I have version 9.10 installed on my MacBook Air and am still having the same issue.
    I've attached a screen shot for your reference.
    I've also noted the log message below:
    Sep 14, 2024 8:36:37 AM SEVERE: Failed to initialize the Browser, HTML5 components might not be available!
    Sep 14, 2024 8:36:38 AM SEVERE: Failed to create HTML5 browser!

    PS : I am unable to attach screenshot becasue I'm unable to see the icon for attaching.
  • AltairLiz
    AltairLiz
    Altair Employee
    @shashwat001 Send your screenshot to community@altair.com and I will forward it to @rjones13 so that your question can get answered.
  • AltairLiz
    AltairLiz
    Altair Employee
    @shashwat001 Can you try attaching your screenshot by dragging the image into the body of the question/comment?
  • shashwat001
    shashwat001 New Altair Community Member
    I am reiterating that intially there was an icon for attahcing screenshot/files but now I don't have. Is there any technical glitch or what's wrong with me ?
  • Roland Jones_21245
    Roland Jones_21245
    Altair Employee
    Hi,

    A few questions/things to try:
    - have you tried the latest version v2024.1?
    - please try deleting the folder here: %HOMEPATH%/.RapidMiner/internal cache
    - also test starting in HTML5 safe mode (I've managed to copy and paste an image showing where to find it)
    - could you also check no security tools on your laptop are blocking anything e.g. Chromium

    Thanks,

    Roland
  • AltairLiz
    AltairLiz
    Altair Employee
    Answer ✓

    @shashwat001 Any new posts that you make should now have the ability to upload a file using the File Upload icon:

    image.png

  • shashwat001
    shashwat001 New Altair Community Member

    Hello.I have version 9.10 installed on my MacBook Air and am still having the same issue.I've attached a screen shot for your reference.I've also noted the log message below:Sep 14, 2024 8:36:37 AM SEVERE: Failed to initialize the Browser, HTML5 components might not be available!Sep 14, 2024 8:36:38 AM SEVERE: Failed to create HTML5 browser!

    CenterLargeAccessibilityDelete

    I have tried but didn't work -

    1. Show legacy simple charts - Uncheck/check (both)

    2. Show legacy advanced charts - Uncheck/check (both)

    3. HTML5 safe mode - Check

    I have been stuck for a long time for the same. It's frustrating now.

  • Jocelyn
    Jocelyn
    Altair Employee

    @shashwat001 You should be able to upload image now. Please try and let us know if you face any further issues. Thanks.

  • shashwat001
    shashwat001 New Altair Community Member

    It says - You have to be around for a little while longer before you can post links.

    It doesn't let me upload the photos/files


  • Roland Jones_21245
    Roland Jones_21245
    Altair Employee

    Hi @shashwat001,

    Just to confirm:

    1. Have you tried a newer version than 9.10?
    2. Have you tried deleting the cache folder mentioned?
    3. Have you checked your firewall isn't blocking anything such as Chromium?

    Thanks,

    Roland

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