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Error Code 26

when I want to open charts from statistics to visualizations I faced with the error that It cannot display the chart due to error code 26. Is that related to Java or something like that?

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Marco_Boeck

Hi,

Error code 26 says WebGL is not supported by Chromium on your machine, which is odd as I have never experienced that.
It may also be that your graphics card is on the Chromium blacklist or you are running some custom graphics drivers which are not supported properly.

What operating system are you running? Some Unix distribution?
Also what exact hardware do you have?
Can you visit http://webglreport.com/?v=2 and add a screenshot of the result here?

Regards,
Marco

ray_bareiss

I'm having the same problem while running RapidMiner on a Mac (OS: Sierra 10.12.06). I went to WebGLreport.com site via Google Chrome and was told that my browser supports both WebGL 1 and 2. (Interestingly, when I access the site via Firefox, it tells me that WebGL 1 is supported but WebGL2 is disabled. When I go to the main WebGL site via Firefox, the example spinning cube displays as expected.)

I'm playing with a customer churn dataset (SIGKDD : KDD Cup 2009 : Customer relationship prediction. Kdd.org. Retrieved 24 July 2017, from http://www.kdd.org/kdd-cup/view/kdd-cup-2009) in preparation for delivering an online class. I've tried to create histogram plots of numeric attributes and a scatterplot of two nominal attributes. In all cases, I got the error message "Chart cannot be displayed as configured" with the accompanying log message "Cannot display chart due to HighCharts error code: 26.

I'd appreciate any advice you can provide.

Marco_Boeck

Hi,

As you're having Google Chrome, could you please paste the report of chrome://gpu/ here?
And what exact Mac book model do you have?
And out of curiosity, what happens if you visit https://www.highcharts.com/demo/line-basic?

Thank you,
Marco

ray_bareiss

I have a late 2011 Macbook Air with 4 GB of memory and a 1.8 Ghz Intel core 7 processor. The HighCharts basic line demo works perfectly in my browser. Finally, here is the result of chrome://gpu/. Thanks for looking into this!

Graphics Feature Status

Canvas: Software only, hardware acceleration unavailable
Flash: Software only. Hardware acceleration disabled
Flash Stage3D: Software only. Hardware acceleration disabled
Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Hardware accelerated
Out-of-process Rasterization: Disabled
Hardware Protected Video Decode: Disabled
Rasterization: Software only. Hardware acceleration disabled
Skia Deferred Display List: Disabled
Skia Renderer: Disabled
Surface Control: Disabled
Surface Synchronization: Enabled
Video Decode: Software only. Hardware acceleration disabled
Viz Service Display Compositor: Enabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable

Problems Detected

Skia renderer is not used by default.
Disabled Features: skia_renderer
Skia deferred display list is not used by default.
Disabled Features: skia_deferred_display_list

Version Information

Data exported	2019-02-13T20:20:38.755Z
Chrome version	Chrome/71.0.3578.98
Operating system	Mac OS X 10.12.6
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/15234034d19b85dcd9a03b164ae89d04145d8368/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/15234034d19b85dcd9a03b164ae89d04145d8368/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	f2ed299569c0
2D graphics backend	Skia/71 7469a9341afab19271b8ef07af5c16a0f2c4ccc1-
Command Line	/Applications/Google Chrome.app/Contents/MacOS/Google Chrome --flag-switches-begin --flag-switches-end

Driver Information

Initialization time	114
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	true
GPU0	VENDOR = 0x8086 [Google Inc.], DEVICE= 0x0116 [Google SwiftShader] ACTIVE
Optimus	false
AMD switchable	false
Driver vendor
Driver version	4.1.0.2
Driver date
GPU CUDA compute capability major version	0
Pixel shader version	3.00
Vertex shader version	3.00
Max. MSAA samples	4
Machine model name	MacBookAir
Machine model version	4.2
GL_VENDOR	Google Inc.
GL_RENDERER	Google SwiftShader
GL_VERSION	OpenGL ES 3.0 SwiftShader 4.1.0.2
GL_EXTENSIONS	GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_texture_format_BGRA8888 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_framebuffer_blit GL_NV_read_depth GL_NV_read_depth_stencil GL_NV_read_stencil
Disabled Extensions
Disabled WebGL Extensions
Window system binding vendor
Window system binding version
Window system binding extensions
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0

Compositor Information

Tile Update Mode	Zero-copy
Partial Raster	Enabled

GpuMemoryBuffers Status

R_8	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
BGRX_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE
BGRX_1010102	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
RGBX_1010102	Software only
BGRA_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
RGBA_F16	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
YVU_420	Software only
YUV_420_BIPLANAR	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
UYVY_422	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT

Display(s) Information

Info	Display[69679040] bounds=[0,0 1280x800], workarea=[0,23 1280x773], scale=1, external.
Color space information	{primaries_d50_referred: [[0.5945, 0.3429], [0.3604, 0.5663], [0.1584, 0.1043]], transfer:0.0777x + 0.0000 if x < 0.0450 else (0.9478x + 0.0521)**2.4000 + -0.0000, matrix:RGB, range:FULL}
Bits per color component	8
Bits per pixel	24

Video Acceleration Information

Encode h264 baseline	up to 4096x2160 pixels and/or 30.000 fps
Encode h264 main	up to 4096x2160 pixels and/or 30.000 fps
Encode h264 high	up to 4096x2160 pixels and/or 30.000 fps

Driver Information for Hardware GPU

Initialization time	0
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	false
GPU0	VENDOR = 0x8086, DEVICE= 0x0116 ACTIVE
Optimus	false
AMD switchable	false
Driver vendor
Driver version
Driver date
GPU CUDA compute capability major version	0
Pixel shader version
Vertex shader version
Max. MSAA samples
Machine model name	MacBookAir
Machine model version	4.2
GL_VENDOR
GL_RENDERER
GL_VERSION
GL_EXTENSIONS
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Disabled WebGL Extensions
Window system binding vendor
Window system binding version
Window system binding extensions
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0

Graphics Feature Status for Hardware GPU

Canvas: Software only, hardware acceleration unavailable
Flash: Unavailable
Flash Stage3D: Unavailable
Flash Stage3D Baseline profile: Unavailable
Compositing: Unavailable
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Hardware accelerated
Out-of-process Rasterization: Unavailable
Hardware Protected Video Decode: Unavailable
Rasterization: Unavailable
Skia Deferred Display List: Disabled
Skia Renderer: Disabled
Surface Control: Disabled
Surface Synchronization: Enabled
Video Decode: Unavailable
Viz Service Display Compositor: Enabled
WebGL: Unavailable
WebGL2: Unavailable

Driver Bug Workarounds for Hardware GPU

add_and_true_to_loop_condition
adjust_src_dst_region_for_blitframebuffer
decode_encode_srgb_for_generatemipmap
disable_2d_canvas_auto_flush
disable_framebuffer_cmaa
disable_webgl_rgb_multisampling_usage
dont_use_loops_to_initialize_variables
emulate_abs_int_function
get_frag_data_info_bug
init_two_cube_map_levels_before_copyteximage
max_msaa_sample_count_4
msaa_is_slow
pack_parameters_workaround_with_pack_buffer
rebind_transform_feedback_before_resume
regenerate_struct_names
remove_invariant_and_centroid_for_essl3
reset_teximage2d_base_level
rewrite_texelfetchoffset_to_texelfetch
scalarize_vec_and_mat_constructor_args
set_zero_level_before_generating_mipmap
unfold_short_circuit_as_ternary_operation
unpack_alignment_workaround_with_unpack_buffer
unpack_image_height_workaround_with_unpack_buffer
use_intermediary_for_copy_texture_image
use_unused_standard_shared_blocks
disabled_extension_GL_KHR_blend_equation_advanced
disabled_extension_GL_KHR_blend_equation_advanced_coherent

Problems Detected for Hardware GPU

Intel HD 3000 driver crashes frequently on Mac: 592130, 661596
Disabled Features: flash_stage3d, gpu_compositing, gpu_rasterization, flash3d, accelerated_webgl2, accelerated_2d_canvas, protected_video_decode, oop_rasterization, accelerated_video_decode, android_surface_control, accelerated_webgl, flash_stage3d_baseline
Some GPUs on Mac can perform poorly with GPU rasterization. Disable all known Intel GPUs other than Intel 6th and 7th Generation cards, which have been tested.: 613272, 614468
Disabled Features: gpu_rasterization
Protected video decoding with swap chain is for Windows and Intel only
Disabled Features: protected_video_decode
Unfold short circuit on Mac OS X: 307751
Applied Workarounds: unfold_short_circuit_as_ternary_operation
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Mac drivers handle struct scopes incorrectly: 403957
Applied Workarounds: regenerate_struct_names
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
glGenerateMipmap fails if the zero texture level is not set on some Mac drivers: 560499
Applied Workarounds: set_zero_level_before_generating_mipmap
Pack parameters work incorrectly with pack buffer bound: 563714
Applied Workarounds: pack_parameters_workaround_with_pack_buffer
Alignment works incorrectly with unpack buffer bound: 563714
Applied Workarounds: unpack_alignment_workaround_with_unpack_buffer
copyTexImage2D fails when reading from IOSurface on multiple GPU types.: 581777
Applied Workarounds: use_intermediary_for_copy_texture_image
Multisample renderbuffers with format GL_RGB8 have performance issues on Intel GPUs.: 607130
Applied Workarounds: disable_webgl_rgb_multisampling_usage
Use GL_INTEL_framebuffer_CMAA on ChromeOS: 535198
Applied Workarounds: disable_framebuffer_cmaa
glGetFragData{Location|Index} works incorrectly on Max: 638340
Applied Workarounds: get_frag_data_info_bug
glResumeTransformFeedback works incorrectly on Intel GPUs: 638514
Applied Workarounds: rebind_transform_feedback_before_resume
Result of abs(i) where i is an integer in vertex shader is wrong: 642227
Applied Workarounds: emulate_abs_int_function
Rewrite texelFetchOffset to texelFetch for Intel Mac: 642605
Applied Workarounds: rewrite_texelfetchoffset_to_texelfetch
Rewrite condition in for and while loops for Intel Mac: 644669
Applied Workarounds: add_and_true_to_loop_condition
Decode and encode before generateMipmap for srgb format textures on macosx: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Init first two levels before CopyTexImage2D for cube map texture on Intel Mac 10.12: 648197
Applied Workarounds: init_two_cube_map_levels_before_copyteximage
Insert statements to reference all members in unused std140/shared blocks on Mac: 618464
Applied Workarounds: use_unused_standard_shared_blocks
Tex(Sub)Image3D performs incorrectly when uploading from unpack buffer with GL_UNPACK_IMAGE_HEIGHT greater than zero on Intel Macs: 654258
Applied Workarounds: unpack_image_height_workaround_with_unpack_buffer
adjust src/dst region if blitting pixels outside read framebuffer on Mac: 644740
Applied Workarounds: adjust_src_dst_region_for_blitframebuffer
Mac driver GL 4.1 requires invariant and centroid to match between shaders: 639760, 641129
Applied Workarounds: remove_invariant_and_centroid_for_essl3
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent)
Reset TexImage2D base level to 0 on Intel Mac 10.12.4: 705865
Applied Workarounds: reset_teximage2d_base_level
Shader variable initialization in a loop caused perf regression on Mac Intel.: 809422
Applied Workarounds: dont_use_loops_to_initialize_variables
8x MSAA is slow for alpha:false WebGL contexts on Mac Intel: 812071
Applied Workarounds: max_msaa_sample_count_4
glFlush error on Mac: 841755
Applied Workarounds: disable_2d_canvas_auto_flush
Skia renderer is not used by default.
Disabled Features: skia_renderer
Skia deferred display list is not used by default.
Disabled Features: skia_deferred_display_list

ray_bareiss

I'm sorry that the tabular information above didn't display properly. I can send it to you some other way (as well as a large number of log messages) if you'd like me to.

Marco_Boeck

Hi,

Thank you so far! Interesting results, unfortunately we had no luck reproducing this issue on any of our Macs

If you are up for it, I can prepare a test build for you tomorrow that includes a fallback module which takes over if WebGL Canvas rendering is unsupported. I cannot say if it'll work properly, especially what would happen if you tried displaying larger data (I expect a notable performance hit), but I would love to actually have someone test it. You can send me a PM with your email if you want to do this, then I can prepare a build for you tomorrow and send you a DL link.

Thank you very much so far,
Marco

Hopeter

Hello,

Is there any news on this topic? I have recently dowladed the newer version and everything works perfecrly except the visualisation. In the log it keeps saying Error 26. My video card should handle more compley task so this shouldn’t be a problem. I also uninstalled and reinstalled RapidMiner but no changes.

I thought it’s maybe Java so I dowloaded it. There is one slightly changes, the chart appears for 1 seconds then the same meassage as previously.

Higly appreciated your thoughts,

Peter

Delano_Lima

I don't know this is relevant, but I resolved the same problem gettING actualized version of Firefox, Chrome and RapidMiner. Now I use RapidMiner 9.2.001.

Marco_Boeck

Hi,

This error should not occur anymore with version 9.2.1. We have included a fallback mode that is less performant and might not render as nicely, but at least should show something.

The root cause behind the problem in the first place is always either a next-to-useless graphics card, or a corrupt/missing/wrong driver for the graphics card.

Regards,
Marco