Account Blocked - Please Help - solved

Desiree_Dalli_b
Desiree_Dalli_b New Altair Community Member
edited November 2024 in Community Q&A

I am trying to log in to my account on the application and i've tried inputting my password 3 times and it kept saying password invalid. I have just changed my password so i am sure the password is correct. After 3 or so attemps, my account has been blocked. 

 

Can anyone help on how to reactive my account? 

 

An email was received that my account has been blocked and therefore all i needed to do was to click on the link in the email and the account has been unblocked. 

 

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Answers

  • sgenzer
    sgenzer
    Altair Employee

    hello @Desiree_Dalli_b - yes I heard you were having trouble from the rapidminer.com chat session. Are you up and running now?

     

    Scott

     

  • tjjames20233
    tjjames20233 New Altair Community Member
    Please how can i unblock my account
  • Sloos
    Sloos New Altair Community Member
    I am also having trouble accessing my RapidMiner account. When I made the account to download the application, it said I had invalid credentials. After putting the right password in a few times, it eventually said account blocked. I also need help.
  • Nicholas_21406
    Nicholas_21406
    Altair Employee
    Hi Sloos, could you give the exact URL where you attempted to login?

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