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How to update Altair SimSolid 2022.2 ?

Dear sir or madam,

I tried to update my software Altair SimSolid 2022.2 to 2022.3.1 but it doesn't seem to work. Infact, I downloaded the official installation package from the Altair site. When I open it, the message "Please wait, Altair SimSolid 2022.3.1 is being configured for your system. This may take a moment..." is shown and nothing happens after more than 4 hours.

How can I get this problem solved ? Is there another way to update the software? Infact, I didn't find any help on this topic.

Thank you for your consideration.

2023-12-05.jpg

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SimSolid

v2022.3

Accepted answers

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GirishM

Can you check if other sessions of Inspire/SimSolid running? Can you try re-installing after closing those sessions?

Selim Nait Lahcen

Can you check if other sessions of Inspire/SimSolid running? Can you try re-installing after closing those sessions?

Dear M.Mudigonda, no sessions are running. SimSolid is fully shut down...

GirishM

Can you try closing any HW/Inspire tickets too?

Selim Nait Lahcen

I rebooted my computer and launch the software only (with no other software opened). It didn't work for many hours...

GirishM

I rebooted my computer and launch the software only (with no other software opened). It didn't work for many hours...

can you please create a support ticket for someone from the support team to help.

Kenneth_ekpo

Try closing other related apps. Go to the install file location and check for any duplicate installs or delete any older install folders. this is what I did to solve this particular issue.