How to update Altair SimSolid 2022.2 ?

Selim Nait Lahcen
Selim Nait Lahcen Altair Community Member
edited December 2023 in Community Q&A

Dear sir or madam,

I tried to update my software Altair SimSolid 2022.2 to 2022.3.1 but it doesn't seem to work. Infact, I downloaded the official installation package from the Altair site. When I open it, the message "Please wait, Altair SimSolid 2022.3.1 is being configured for your system. This may take a moment..." is shown and nothing happens after more than 4 hours.

How can I get this problem solved ? Is there another way to update the software? Infact, I didn't find any help on this topic.

Thank you for your consideration.

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Answers

  • Girish Mudigonda_21018
    Girish Mudigonda_21018
    Altair Employee
    edited December 2023

    Can you check if other sessions of Inspire/SimSolid running? Can you try re-installing after closing those sessions?

  • Selim Nait Lahcen
    Selim Nait Lahcen Altair Community Member
    edited December 2023
    Girish Mudigonda_21018 said:

    Can you check if other sessions of Inspire/SimSolid running? Can you try re-installing after closing those sessions?

    Dear M.Mudigonda, no sessions are running. SimSolid is fully shut down...

  • Girish Mudigonda_21018
    Girish Mudigonda_21018
    Altair Employee
    edited December 2023

    Can you try closing any HW/Inspire tickets too?

  • Selim Nait Lahcen
    Selim Nait Lahcen Altair Community Member
    edited December 2023

    I rebooted my computer and launch the software only (with no other software opened). It didn't work for many hours...

  • Girish Mudigonda_21018
    Girish Mudigonda_21018
    Altair Employee
    edited December 2023
    Selim Nait Lahcen said:

    I rebooted my computer and launch the software only (with no other software opened). It didn't work for many hours...

    can you please create a support ticket for someone from the support team to help.

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