Invalid License error for trial version

Lori Laughrey
Lori Laughrey New Altair Community Member
edited April 2023 in Community Q&A

I've just downloaded a trial version (hwDesktop2022.2_win64.exe) and run the executable.  There's a window asking for my license, so I filled in the username and password, but it tells me the license is invalid.

I tried to create a case, but I have no idea where to find my account number.  I don't see one in the email Altair sent, nor can I find one in my profile information. 

What do I need to do?

Thanks,

Lori

 

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited April 2023

    Hello,

    The trial license you have does not allow for HyperWorks to be used. Someone from sales will get in touch with you regarding getting a HyperWorks trial license.

    Thanks,

    Matthieu Pupat

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