license error 9
Hi! While running an optimization for my model i get this error 
despite that I rename the license file to altair_lic.dat and place the same in the <installation directory>/security folder
I also have same Ethernal IP adres in license as in my computer
Plis help me, what should i do? I can't request for the license file again cause I have already done it 5 times and still doesn't work.
Answers
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Just to check a few things:
1 - you have installed the Student installation package, right?
2 - Is HyperWorks/HyperMesh working fine? Any other product, such as Compose, is it working fine?
3 - is there any chance that your license file got duplicated extension? altair_lic.dat.dat? sometimes the "known" extensions are not shown, depending on your systems configuration
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1 - Yes, I have installed the student package
2 - HyperWorks/HyperMesh is working fine i didn't download other products
3 - There is no chance that my license file got duplicated extension
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KarolN said:
1 - Yes, I have installed the student package
2 - HyperWorks/HyperMesh is working fine i didn't download other products
3 - There is no chance that my license file got duplicated extension
4 - Can you open your license file in a text editor and search for the 'OptiStruct FEA' feature? Is it there?
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KarolN said:
Unfortunately there is no such thing. I upload license file as attachmenttake a look at rahul's reply on the other topic, please.
https://community.altair.com/community?id=community_question&sys_id=1aa7d29b1b40e410a5f742eddc4bcb6c
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Adriano Koga_20259 said:
take a look at rahul's reply on the other topic, please.
https://community.altair.com/community?id=community_question&sys_id=1aa7d29b1b40e410a5f742eddc4bcb6c
I have checked his reply and i have only one license file on my computer. If i would send u .fem file of my license, would it help?
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Hi,
Kindly read the following instructions carefully till the end:
Solution for the error:
The software requires a license file to function, You should find the license file attached to the email with the software download links,
After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder
If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.
When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET =
The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398
Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:
The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.
That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/
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Hi,
Kindly read the following instructions carefully till the end:
Solution for the error:
The software requires a license file to function, You should find the license file attached to the email with the software download links,
After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder
If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.
When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET =
The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398
Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:
The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.
That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/
Yes i have done it all, any other ideas?
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KarolN said:
Yes i have done it all, any other ideas?
Hi,
Please show the complete list of physical addresses. Your Ethernet ID image is not full. If there is something called "Ethernet adapter Ethernet" or "Ethernet adapter local area connection", the physical address under that becomes your Ethernet ID.
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Hi,
Please show the complete list of physical addresses. Your Ethernet ID image is not full. If there is something called "Ethernet adapter Ethernet" or "Ethernet adapter local area connection", the physical address under that becomes your Ethernet ID.
Unfortunately there is no such thing. This is begining:
And this is the end: 
Maybe i should unistall HyperWorks and then install once again? 0 -
Please send us the .fem file, if this is an issue we can help you with a different installer (2019) that will definitely work too
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Rahul Ponginan_22560 said:
Please send us the .fem file, if this is an issue we can help you with a different installer (2019) that will definitely work too
Is this file fine?
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Altair Employee