Inspire Form 2022.3 Install Wizard not working

Antonio B.
Antonio B. Altair Community Member
edited November 2023 in Community Q&A

Hi Everyone,

I'm trying to install Altair Inspire Form 2022.3 and Extrude Metal with a Student License but when i run the file "AltairInspireForm2022.3_win64.exe" the screen "preparing the installation" appears but when it reaches 100% it disappears and doesn't open the installation menu. Nothing really happens.

image

Is there any solution for this problem?
I have Windows 10 Pro version 22H2 and i tried to download from differents computers without results.

Thank you very much!

 

 

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited November 2023

    Hi,

    It is possible that the executable/s was corrupted on download and hence you will need to completely uninstall the software and redownload the executables. It is important to first try deleting the downloaded file and downloading it again.

    If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum):

    1. Double click/run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)
    2. Select the executable by clicking on the browse button or drag and drop the file into the window
    3. After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches the original one.

    Refer this article to find the original MD5 checksum value - https://community.altair.com/community/en/checking-a-downloaded-installer?id=kb_article&sysparm_article=KB0117361&sys_kb_id=5e2d7fc8db8b9950cfd5f6a4e2961925&spa=1

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

  • Antonio B.
    Antonio B. Altair Community Member
    edited November 2023
    Payal Pawar_20288 said:

    Hi,

    It is possible that the executable/s was corrupted on download and hence you will need to completely uninstall the software and redownload the executables. It is important to first try deleting the downloaded file and downloading it again.

    If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum):

    1. Double click/run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)
    2. Select the executable by clicking on the browse button or drag and drop the file into the window
    3. After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches the original one.

    Refer this article to find the original MD5 checksum value - https://community.altair.com/community/en/checking-a-downloaded-installer?id=kb_article&sysparm_article=KB0117361&sys_kb_id=5e2d7fc8db8b9950cfd5f6a4e2961925&spa=1

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

    Hi Payal,

    I have tried everything.
    I have deleted and downloaded the files like 5-6 times.
    I have also run the MD5 Checksum and it gives me everything correct (image attached).
     
    image
     
    In fact, I have even tried downloading the Inspire Form 2022.3, 2022.2.1 and 2022.1.1 versions and none of them run the installer after reaching 100% preparation.
     
    From what I see, it is a common problem. Could it be due to some plugin or compatibility with Windows 10?
     
    I await your response, thank you very much.
  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited November 2023
    Antonio B. said:

    Hi Payal,

    I have tried everything.
    I have deleted and downloaded the files like 5-6 times.
    I have also run the MD5 Checksum and it gives me everything correct (image attached).
     
    image
     
    In fact, I have even tried downloading the Inspire Form 2022.3, 2022.2.1 and 2022.1.1 versions and none of them run the installer after reaching 100% preparation.
     
    From what I see, it is a common problem. Could it be due to some plugin or compatibility with Windows 10?
     
    I await your response, thank you very much.

    Could you please verify whether your system matches the system requirements listed here https://2022.help.altair.com/2022/hwdesktop/altair_help/topics/getting_started/hw_recommendation_certifications_intro_r.htm

  • Antonio B.
    Antonio B. Altair Community Member
    edited November 2023
    Payal Pawar_20288 said:

    Could you please verify whether your system matches the system requirements listed here https://2022.help.altair.com/2022/hwdesktop/altair_help/topics/getting_started/hw_recommendation_certifications_intro_r.htm

    Hi again Payal,

    I would say that it is not a hardware issue since I work fluently with other software such as Solidworks 2023 or NX and the problem occurs before being installed.

    Components of my computer do not appear in those lists but I leave them here because I think they are valid:

    CPU: Intel Core i7-4790K - 64bits
    RAM: 16GB
    Graphic Card: Nvidia Geforce GTX 960 2gb
    SSD Disk

    Windows 10 Pro - Version 22H2

    I hope it can help you.

    Thanks again!

     

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited November 2023
    Antonio B. said:

    Hi again Payal,

    I would say that it is not a hardware issue since I work fluently with other software such as Solidworks 2023 or NX and the problem occurs before being installed.

    Components of my computer do not appear in those lists but I leave them here because I think they are valid:

    CPU: Intel Core i7-4790K - 64bits
    RAM: 16GB
    Graphic Card: Nvidia Geforce GTX 960 2gb
    SSD Disk

    Windows 10 Pro - Version 22H2

    I hope it can help you.

    Thanks again!

     

    If possible, please try to gain access to a system that meets the specified system requirements - https://2022.help.altair.com/2022/hwdesktop/altair_help/topics/getting_started/hw_recommendation_certifications_intro_r.htm#reference_b5n_53c_d1b

    Make sure that there is enough space available on your computer.

  • Antonio B.
    Antonio B. Altair Community Member
    edited November 2023
    Payal Pawar_20288 said:

    If possible, please try to gain access to a system that meets the specified system requirements - https://2022.help.altair.com/2022/hwdesktop/altair_help/topics/getting_started/hw_recommendation_certifications_intro_r.htm#reference_b5n_53c_d1b

    Make sure that there is enough space available on your computer.

    Ok Payal, i will see but I think my system should work correctly.

    Right now I have about 500gb free.

    Thanks

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited November 2023
    Antonio B. said:

    Ok Payal, i will see but I think my system should work correctly.

    Right now I have about 500gb free.

    Thanks

    Hi Antonio,

    As you were unable to download the software from the license email, please attempt to download it from the AltairOne marketplace here - https://altairone.com/Marketplace

    NOTE: Register on AltairOne Marketplace with official/university email ID.

    Delete previously downloaded version before downloading another one from Altair One.

    Make sure you have full permissions and rights in the location you are installing.

    Are you trying to download the software on virtual remote desktop?

  • Antonio B.
    Antonio B. Altair Community Member
    edited November 2023
    Payal Pawar_20288 said:

    Hi Antonio,

    As you were unable to download the software from the license email, please attempt to download it from the AltairOne marketplace here - https://altairone.com/Marketplace

    NOTE: Register on AltairOne Marketplace with official/university email ID.

    Delete previously downloaded version before downloading another one from Altair One.

    Make sure you have full permissions and rights in the location you are installing.

    Are you trying to download the software on virtual remote desktop?

    Hi Payal,

    I was finally able to solve it. I have created a new Windows user where I could install the software and then i deleted this "user" and i continue with license activation on my current user.

    After do that, software is running perfect.

    Thanks.

     

  • Adriano A. Koga
    Adriano A. Koga
    Altair Employee
    edited November 2023
    Antonio B. said:

    Hi Payal,

    I was finally able to solve it. I have created a new Windows user where I could install the software and then i deleted this "user" and i continue with license activation on my current user.

    After do that, software is running perfect.

    Thanks.

     

    does your previous username has any space or special character on it?

  • Antonio B.
    Antonio B. Altair Community Member
    edited November 2023
    Adriano A. Koga_21884 said:

    does your previous username has any space or special character on it?

    No, it has this structure [Name Surname]. The second one created to install was PC-2

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited November 2023
    Antonio B. said:

    Hi Payal,

    I was finally able to solve it. I have created a new Windows user where I could install the software and then i deleted this "user" and i continue with license activation on my current user.

    After do that, software is running perfect.

    Thanks.

     

    Hi Antonio,

    Glad to hear that the software is working fine now. Thanks for this update!

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