Application crash

Ngbede Daniel
Ngbede Daniel New Altair Community Member
edited January 8 in Community Q&A

After installation, trying to open the app, it keeps repeating "application crashed" report. I have tried over and over to install it afresh but after installing, it keeps saying the same thing. Please what should I do?

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited January 8

    Hi,

    It is possible that the executable/s was corrupted on download and hence you will need to completely uninstall the software and redownload the executables. It is important to first try deleting the downloaded file and downloading it again.

    If you still face issues, to make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum):

    1. Double click/run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)
    2. Select the executable by clicking on the browse button or drag and drop the file into the window
    3. After running the MD5 checksum on your computer, kindly see if your MD5 checksum value matches the original one.

    Refer this article to find the original checksum value: 

    https://community.altair.com/community?id=kb_article&sysparm_article=KB0117361&sys_kb_id=5e2d7fc8db8b9950cfd5f6a4e2961925&spa=1

    P.S. Have you heard about our exciting Altair Global Student Contest? Learn more here - https://web.altair.com/global-student-contest-2023 and enter for a chance to win big! 

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