Crash report

日下 翔太
日下 翔太 Altair Community Member
edited March 27 in Community Q&A

JFEスチール

日下と申します。

Inspire Studio 2023をインストールしたのですが

起動しようとするとApplication crashedのウィンドウが表示され、起動ができません。

対処方法をご教示いただけないでしょうか。

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Answers

  • Antonio Flores_21377
    Antonio Flores_21377
    Altair Employee
    edited March 27

    Hi,

    From the crash report I can see you are using Windows 8 while Studio 2023 requires Widows 10 or 11,
    so Windows 8 is to be considered not supported and possible cause of the issue.

    Here you can find the system requirements for Windows at page 21:
    https://help.altair.com/studio/pdfs/studio_2023_licensing_and_installation_guide.pdf


    The crash report also says you are using an Intel graphic card.
    If you have an Nvidia card or any other specific graphic card, which means you don't have
    only the one integrated in the CPU, then you are not using it and this could be another reason.
    If that's the case you have to set the graphic card driver to use your GPU since now the system
    is not using it:
    image

    The crash report also says the issue seems to be related to the Vulkan support which is connected
    with your graphic card and drivers.
    If ether the graphic card or the driver is not supporting Vulkan 1.2 or higher appropriately
    this is cause of crashes.

    In the worst case you could try running Studio with OpenGL instead of Vulkan.
    In order to try this here is how to do it.
    Select the Studio icon on the desktop, right click on it and pick Properties from the menu.
    In the panel that will appear check the path in the Target field, go at the end of the text there, add a space and then add "-opengl"
    As you finish just accept the changes, close the panel and launch Studio with the same icon.

    Hope this will help but keep in mind that Windows 8 is not a supported system for Studio 2023.

    Regards,
    Antonio

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