altair hyperworks error code 9

User: "Altair Forum User"
Altair Employee
Updated by Altair Forum User

Hello,

 

I installed the Altair Hyperworks student version around 3-4 weeks back. It worked perfectly for a couple of weeks but now when I try to open it, it throws the code error 9 message.  Also, please note that there has been no change made by me in those weeks for this error to occur. Kindly direct me on how to solve this

 

Regards,

Sourabh Sudevan

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    Hi,

    Kindly read the following blog which answers your question: Altair Student License Basic Troubleshooting

     

    Regards,
    Koushik Chandrashekhar
    Associate Engineer - CAE

    User: "Vlado Pivac"
    New Altair Community Member
    Updated by Vlado Pivac

    I have same problem – Error Code:9. I did as you suggested but still is not working.

    Here is full error massage: 

     

    Altair License Manager: License error

     

    Feature(s): GlobalZoneAM, HyperWorks, HWAutomate

    Error Code: 9

    Error Description:

    Feature not found

     

    Feature: Automate

    Error Code: 9

    Error Description:

    [LOCAL] C:\Users\Vlado\Documents\Altair\altair_lic.dat - (Err: 9) Feature not found

     

    License Path: "C:/Program Files/Altair/2020-edu/hwdesktop/../security/altair_lic.dat";C:\Users\Vlado\Documents\Altair\altair_lic.dat

    User: "T_20827"
    New Altair Community Member
    Updated by T_20827

    Me,too!!

    Please help me

     

    User: "Rahul_P1"
    Altair Employee
    Updated by Rahul_P1

    HI, have you tried all the steps here Altair Student License Basic Troubleshooting if so, the post has instructions on how to request with the correct ethernet ID