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Altair Inspire 2021.1 suddenly close itself everytime I open it. How to solve this problem?

User: "Muhammad Shukry Amzarie"
Altair Community Member
Updated by Muhammad Shukry Amzarie

After I open the apps, I try to sketch it'll close without warning. Will reinstall solve this problem?

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    User: "Chayan"
    Altair Employee
    Updated by Chayan

    We typically see this happen when

    1: the laptop does not have enough resources

    2: the video driver is out of date

    3: video card cannot support advanced graphics

    4: a malware software is incorrectly flagging Inspire.

     

    for 2# do a clean install/upgrade of your graphics driver

    for 4# create an exception in the malware program

    Could you check these and let us know if the behavior changes.