Altair Inspire 2021.1 suddenly close itself everytime I open it. How to solve this problem?

Muhammad Shukry Amzarie
Muhammad Shukry Amzarie Altair Community Member
edited December 2021 in Community Q&A

After I open the apps, I try to sketch it'll close without warning. Will reinstall solve this problem?

Answers

  • Chayan
    Chayan
    Altair Employee
    edited December 2021

    We typically see this happen when

    1: the laptop does not have enough resources

    2: the video driver is out of date

    3: video card cannot support advanced graphics

    4: a malware software is incorrectly flagging Inspire.

     

    for 2# do a clean install/upgrade of your graphics driver

    for 4# create an exception in the malware program

    Could you check these and let us know if the behavior changes.