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graphics area has only blue clour

User: "ANANTHU"
Altair Community Member
Updated by ANANTHU

 I installed the student version in my laptop,but I am facing a problem.I am new to the software,so please help me since I don't know the reason for this error.The graphics area is not showing anything,even the axis directions(in colour),only x,y,z is written.I tried uploading a model downloaded from the altair website for the student version but it also didn't work.When I uploaded the model,the file path was shown on the right top corner but nothing else.I am adding screenshots along, to have a better understanding of the problem.Kindly help me solve this issue as soon as possible

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    User: "QuyNguyenDai"
    Altair Community Member
    Updated by QuyNguyenDai

    Check your hardware? Graphic card?

    User: "ANANTHU"
    Altair Community Member
    OP
    Updated by ANANTHU

    Thanks for your reply. I have 8 GB ram, i5 processor, nvidia geforce mx 250 graphics card.Is't not enough? There is another issue, now I have installed the software on normal hardisk, will it be solved if I reinstall on ssd? If so, can i reinstall the software with the same license?

    User: "ANANTHU"
    Altair Community Member
    OP
    Updated by ANANTHU

    I've reinstalled the software on ssd. But the problem is not solved.

    User: "QuyNguyenDai"
    Altair Community Member
    Updated by QuyNguyenDai

    I think your graphic card has some hardward issue.

    User: "ANANTHU"
    Altair Community Member
    OP
    Updated by ANANTHU

    Are you sure?Any way to confirm it??Do I have to replace the graphic card?

    User: "QuyNguyenDai"
    Altair Community Member
    Updated by QuyNguyenDai

    Are you sure?Any way to confirm it??Do I have to replace the graphic card?

     

    I'm not sure, but I think that :D/emoticons/default_biggrin.png' srcset='/emoticons/biggrin@2x.png 2x' title=':D' width='20' /> 

    I know NOTHING about YOUR computer hey :D/emoticons/default_biggrin.png' srcset='/emoticons/biggrin@2x.png 2x' title=':D' width='20' /> 

     

    User: "ANANTHU"
    Altair Community Member
    OP
    Updated by ANANTHU

    Today when I changed from hypermesh to hyperview I got an error message as my graphics card is unsupported.But in the graphics region of hyperview the axis directions have appeared also.Is that because nvidia geforce mx 250  is not enough for hypermesh to work?Will any previous version of hyperworks (like 17)work fine in this graphics card and also student edition of these previous version are available or not?

    User: "QuyNguyenDai"
    Altair Community Member
    Updated by QuyNguyenDai

    On laptop I have Quadro P2000 4GB, on desktop I have Quadro K2200 4GB so I have NEVER issue with Hypermesh :D/emoticons/default_biggrin.png' srcset='/emoticons/biggrin@2x.png 2x' title=':D' width='20' /> 

    User: "Navaneethakrishnan K"
    Altair Community Member
    Updated by Navaneethakrishnan K

    I believe Geforce series graphics card will not support HyperWorks. Try to run with integrated graphics card.

    https://community.altair.com/community?id=community_question&sys_id=55d6ccba1b2bd0908017dc61ec4bcbc4

     

     

    User: "QuyNguyenDai"
    Altair Community Member
    Updated by QuyNguyenDai

    I believe Geforce series graphics card will not support HyperWorks. Try to run with integrated graphics card.

     

     

    Noooooooooo :(/emoticons/default_sad.png' srcset='/emoticons/sad@2x.png 2x' title=':(' width='20' /> 

    User: "Adriano_Koga"
    Altair Employee
    Updated by Adriano_Koga

    have you updated your graphic card driver to the latest available?

     

    There are some specific cards that are certified for usage of HyperWorks, as listed in the documentation.

    Some others might work, but graphic card driver must be updated.