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simlab install fail because java virual machine launcher

User: "shiucomp5"
shiucomp5
Altair Community Member
Updated by shiucomp5

Hi all,

Last night, I tried installing the 2023 and 2024 versions of SimLab, but both installations failed. The error message is shown in the attached picture.

Does anyone know how to solve this problem?

image

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    User: "Santhoshkumar"
    Santhoshkumar
    Altair Employee
    Updated by Santhoshkumar

    Hello,

    Could you please type the following command in the command window? This will generate the text file in the user folder. Please send the text file. We will check and get back you.

    Thanks & Regards,

    Santhoshkumar

    image

     

    User: "shiucomp5"
    shiucomp5
    Altair Community Member
    OP
    Updated by shiucomp5

    Hello,

    Could you please type the following command in the command window? This will generate the text file in the user folder. Please send the text file. We will check and get back you.

    Thanks & Regards,

    Santhoshkumar

    image

     

    thanks for repling.

    i try to add two envirorment variable,like below

    1. _JAVA_OPTIONS=-Xmx512M
    2. JAVA_TOOL_OPTIONS=-Dos.name=Windows 7

    and update java software but all fail.

     

    SysVar.txt
    User: "Santhoshkumar"
    Santhoshkumar
    Altair Employee
    Updated by Santhoshkumar

    thanks for repling.

    i try to add two envirorment variable,like below

    1. _JAVA_OPTIONS=-Xmx512M
    2. JAVA_TOOL_OPTIONS=-Dos.name=Windows 7

    and update java software but all fail.

     

    Hello,

    Could you please remove the following variables and check?

    1. JAVA_TOOL_OPTIONS=-Dos.name=Windows 7 (Line 19)
    2. Path=C:\Program Files (x86)\Common Files\Oracle\Java\java8path;C:\Program Files (x86)\Common Files\Oracle\Java\javapath; (Line 25)
    3. _JAVA_OPTIONS=-Xmx512M (Line 49)

    Please don't rename. Remove the above variables and check. After removing the above variables, if it works. Then, we will check further.

    Please check and let me know.

    Thanks & Regards,

    Santhoshkumar

    User: "shiucomp5"
    shiucomp5
    Altair Community Member
    OP
    Updated by shiucomp5

    Hello,

    Could you please remove the following variables and check?

    1. JAVA_TOOL_OPTIONS=-Dos.name=Windows 7 (Line 19)
    2. Path=C:\Program Files (x86)\Common Files\Oracle\Java\java8path;C:\Program Files (x86)\Common Files\Oracle\Java\javapath; (Line 25)
    3. _JAVA_OPTIONS=-Xmx512M (Line 49)

    Please don't rename. Remove the above variables and check. After removing the above variables, if it works. Then, we will check further.

    Please check and let me know.

    Thanks & Regards,

    Santhoshkumar

    Thank you so much for your assistance, I really appreciate it!
    May I ask if you are an engineer from Altair?
    If I have related questions in the future, how can I contact you? Is it possible to reach out via email?

    User: "Santhoshkumar"
    Santhoshkumar
    Altair Employee
    Updated by Santhoshkumar

    Thank you so much for your assistance, I really appreciate it!
    May I ask if you are an engineer from Altair?
    If I have related questions in the future, how can I contact you? Is it possible to reach out via email?

    Hello,

    Glad that you can successfully install SimLab after removing the variables.

    Yes, I am part of Altair team and I am taking care of the quality assurance for the SimLab software.

    Sure. Here is my email ID (sants@altair.com). Feel free to reach me.

    Thanks & Regards,

    Santhoshkumar

    User: "shiucomp5"
    shiucomp5
    Altair Community Member
    OP
    Updated by shiucomp5

    Hello,

    Glad that you can successfully install SimLab after removing the variables.

    Yes, I am part of Altair team and I am taking care of the quality assurance for the SimLab software.

    Sure. Here is my email ID (sants@altair.com). Feel free to reach me.

    Thanks & Regards,

    Santhoshkumar

    thanks alot!!!!!

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