Invalid License when using Hosted Altair One credentials

Hi Franco,

We will need the full License Log to help you. Please click on License Log and send the full content of the window.

Thanks,

Matthieu

Hi Matthieu, 

This is the Licence Log

[11/07/22 12:28:45] Releasing features...

[11/07/22 12:28:45] Invalid state for releasing

[11/07/22 12:28:45] Failed to release

[11/07/22 12:28:45] Trying activate features...

[11/07/22 12:28:45] Trying to activate...

[11/07/22 12:28:45] Deactivating features...

[11/07/22 12:28:45] Activating...

[11/07/22 12:28:45] Activating required features

[11/07/22 12:28:47] System Error during checking out: Altair Hosted HyperWorks Units: License error

Feature: HyperMesh

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

[11/07/22 12:28:48] System Error during checking out: Altair Hosted HyperWorks Units: License error

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

[11/07/22 12:28:48] Failed to activate

[11/07/22 12:29:05] Releasing features...

[11/07/22 12:29:05] Invalid state for releasing

[11/07/22 12:29:05] Failed to release

[11/07/22 12:29:05] Trying activate features...

[11/07/22 12:29:05] Trying to activate...

[11/07/22 12:29:05] Deactivating features...

[11/07/22 12:29:05] Activating...

[11/07/22 12:29:05] Activating required features

[11/07/22 12:29:06] System Error during checking out: Altair Hosted HyperWorks Units: License error

Feature: HyperMesh

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

[11/07/22 12:29:07] System Error during checking out: Altair Hosted HyperWorks Units: License error

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

[11/07/22 12:29:07] Failed to activate

Thank you!

Hi Matthieu, 

This is the Licence Log

[11/07/22 12:28:45] Releasing features...

[11/07/22 12:28:45] Invalid state for releasing

[11/07/22 12:28:45] Failed to release

[11/07/22 12:28:45] Trying activate features...

[11/07/22 12:28:45] Trying to activate...

[11/07/22 12:28:45] Deactivating features...

[11/07/22 12:28:45] Activating...

[11/07/22 12:28:45] Activating required features

[11/07/22 12:28:47] System Error during checking out: Altair Hosted HyperWorks Units: License error

 

Feature: HyperMesh

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

 

 

[11/07/22 12:28:48] System Error during checking out: Altair Hosted HyperWorks Units: License error

 

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

 

 

[11/07/22 12:28:48] Failed to activate

[11/07/22 12:29:05] Releasing features...

[11/07/22 12:29:05] Invalid state for releasing

[11/07/22 12:29:05] Failed to release

[11/07/22 12:29:05] Trying activate features...

[11/07/22 12:29:05] Trying to activate...

[11/07/22 12:29:05] Deactivating features...

[11/07/22 12:29:05] Activating...

[11/07/22 12:29:05] Activating required features

[11/07/22 12:29:06] System Error during checking out: Altair Hosted HyperWorks Units: License error

 

Feature: HyperMesh

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

 

 

[11/07/22 12:29:07] System Error during checking out: Altair Hosted HyperWorks Units: License error

 

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

 

 

[11/07/22 12:29:07] Failed to activate

Thank you!

Hello,

Your license is an EMEA license and cannot be used from outside of Europe, Africa or Middle East.

Thanks,

Matthieu Pupat

Thank you very much! The settings of my computer were established as "Region" and the timezone somewhere else so it did not work.