License error 9 during fatigue analysis

Hi,

Please try to uninstall the software completely from your system and reinstall it again.

To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum). Refer this for instructions - 

https://community.altair.com/community?id=kb_article&sysparm_article=KB0117361&sys_kb_id=5e2d7fc8db8b9950cfd5f6a4e2961925&spa=1

Hi,

Please try to uninstall the software completely from your system and reinstall it again.

To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum). Refer this for instructions - 

https://community.altair.com/community?id=kb_article&sysparm_article=KB0117361&sys_kb_id=5e2d7fc8db8b9950cfd5f6a4e2961925&spa=1

 

Hi Payal,

Thank you for your response.

I am struggling to find the installer checksum from Altair Marketplace. Could you address me to find it, please?

thanks

Hi,

I have just followed your instructions (uninstalled the software, deleted the file.exe, downloaded a new file.exe, reinstalled and checked the checksum) but the error 9 has not been fixed. 

I really need help!!! 

Any help is appreciated.

thanks

Hi Payal,

Thank you for your response.

I am struggling to find the installer checksum from Altair Marketplace. Could you address me to find it, please?

thanks

Hi,

Can you let me know which Altair product are you using? And the version of the software?

Also run md5 checksum on your downloaded file and share the value here so that I can check if it matches with the correct value.

Hi,

I have just followed your instructions (uninstalled the software, deleted the file.exe, downloaded a new file.exe, reinstalled and checked the checksum) but the error 9 has not been fixed. 

I really need help!!! 

Any help is appreciated.

thanks

 

Can you once check/confirm whether the Ethernet ID of your machine matches with the one in the license file?

Please also refer to this to know about the student edition limitations - https://altairuniversity.com/altair-student-edition-limitations/

Hi,

Can you let me know which Altair product are you using? And the version of the software?

Also run md5 checksum on your downloaded file and share the value here so that I can check if it matches with the correct value.

Hi, 

I am using HyperWorks Bundle - Altair HyperWorks 2022 Student version.

Can you once check/confirm whether the Ethernet ID of your machine matches with the one in the license file?

Please also refer to this to know about the student edition limitations - https://altairuniversity.com/altair-student-edition-limitations/

 

Hi,

the Ethernet ID matches with the license.

C:\Users\SLL638>getmac/v

Connection Name Network Adapter Physical Address    Transport Name
=============== =============== =================== ==========================================================
Ethernet        Intel(R) Ethern 98-E7-F4-EF-BA-BE   Media disconnected
Wi-Fi           Intel(R) Dual B B8-8A-60-FA-EB-37   \Device\Tcpip_{6AAD0B20-AC50-472C-BC73-658C74252312}
Ethernet 2      Cisco AnyConnec N/A                 Hardware not present
Bluetooth Netwo Bluetooth Devic B8-8A-60-FA-EB-3B   Media disconnected

###############################################################

SHARE = VIRTUAL
COMMENT =     " Server Info:  ETHERNET = B88A60FAEB37"
SN =     "D435EB44-110B-11EE-B0BE-E4B4A80B4B5215"
KEY =     69HJMRP37SLJ907CIM7HKJBNFR000DM8RGGKAP8R3HM0BA96AQ2ABUGM149TTOLOL3OAQS

Thank you

Hi,

HyperWorks is working fine now. Error 9 still appearing but no matter.

I have just installed the software again and cleaned up the setting files.

thank you