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Altair licensing service failed to start

User: "Leon_20382"
Leon_20382
Altair Community Member
Updated by Leon_20382

Dear support team

 

I'm an Engineer from distributor in Taiwan. Our customer has a problem when he install license manager.

 

During installation, it shows this error in the end.

 

image.png.501de5b701550ec4657f0545a2f01d13.png

 

Their OS is win7 64 bit. I tried 3 different version of license manager, 13.0 13.1 13.3, it shows the same error in the end. 

 

Can you help me to solve this issue? Or any suggestion can help me to diagnose this error.

 

Thank you!

 

Leon

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