How I deactivate my licence?

Federico_Zoppi
Federico_Zoppi Altair Community Member
in Community Q&A

Good evening,

I am currently using an Inspire student license. However, due to technical problems, my old computer is unusable. How can I deactivate the license on that computer without having access to it, so I can activate the same license on a new one?

Thanks in advance for the help.

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Best Answer

  • Rahul_P1
    Rahul_P1
    Altair Employee
    Answer ✓

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    Answer ✓

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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