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How to deactivate a license used on a laptop before format?

User: "Alexandra26"
Altair Community Member

I did a format on my laptop and now neither can i activate my license, nor deactivate it. On the first case it gives an error that sais that the license was already activated using different HostIDs, on the other case, when trying to deactivate it from the same laptop it sais that the license is not found. Please help.

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    User: "Rahul_P1"
    Altair Employee
    Accepted Answer

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.

    User: "Huism"
    Altair Community Member

    Hi,
    My computer is broken. Please deactivate my license key so I can use it on a new device.

    User: "Rahul_P1"
    Altair Employee

    @Huism

    Please provide us the first 5 digits of the license key …

    User: "Huism"
    Altair Community Member

    Hi Rahul,

    LQLFL

    I have one more question: Can I use my license for the current version, such as 24.1, or for future versions

    User: "Rahul_P1"
    Altair Employee

    You can use the free student edition license key for current and future versions, including 2024.1

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the product in your machine with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another if you have access to both machines as per - https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest