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AI Hub/Server license renewal problems

User: "Martin_p_p"
Martin_p_p
New Altair Community Member
Updated by Jocelyn

I am writing to request your assistance with renewing my AI Hub/Server license and retrieving some critical data results that I am currently unable to access. I have been experiencing difficulties renewing my license and have been unsuccessful in finding the necessary resources to do so. Although I have the Rapidminer Studio educational license activated, I have not been able to find how to renew the AI Hub/Server license.

Despite trying multiple troubleshooting steps, I have not been successful in resolving this issue. As a result, I am unable to access important data that I require. I would be extremely grateful if you could provide me with any steps or instructions to help me renew my license and retrieve my data from the AI Hub/Server 9.7.

Thank you in advance for your assistance.

Best regards

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Licensing and Altair Units
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    User: "MartinLiebig"
    MartinLiebig
    Altair Employee
    Accepted Answer
    Hi,
    i've issued an AI Hub license for you and will connect with you via email.
    Best,
    Martin
    User: "Martin_p_p"
    Martin_p_p
    New Altair Community Member
    OP
    Hi  @MartinLiebig,

    thank you very much for your support, the problem has been solved.

    Best regards




    User: "Zoiphy"
    Zoiphy
    New Altair Community Member
    Updated by Zoiphy
    hello @MartinLiebig

    I am writing to seek your assistance regarding the renewal of my AI Hub/Server license.  I have encountered exactly same difficulties in renewing my license and have been unsuccessful in finding the necessary resources to do so.

    I am looking forward to your reply.

    Regards,
    Ze
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