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Student License activation does not work

User: "Héctor Valentín"
Altair Community Member
Updated by Héctor Valentín

Hi.

I've installed the Hyperworks bundle Student edition (Advanced Modeling & Visualization) plus the CFD Solvers and have been trying to activate my student license just as the tutorials said, and following all the steps of different methods that i could find there (followed this one: https://altairuniversity.com/altair-student-edition-licensing/).

I've tried doing the system environment variable method as well as putting the license file (altair_lic.dat) in the security folder. Before that I've been sure to check that the ethernet ID was the same in my computer and the license file. 

I also wanted to try the method "Activate by using the License Setup Dialog in the tool" described in the previous link but i couldn't find the "license set up window"

 

These are the steps I followed:

-Downloading the installers I needed and the license file (provided by the e-mail from altair)

-Install Hyperworks Desktop student edition and the CFD Solvers just as the method in the following tutorial (skipping the "Set Up Licensing" step: https://www.youtube.com/watch?v=sZJ_1hV_8Ws)

-Once installed, I set up the system environment variable (ALTAIR_LICENSE_PATH) with the license file(altair_lic.dat)

-Tried to launch HyperWorks Desktop 2022 and HyperWorks CFD 2022 but both of them failed and "Error 9" popped

-Moving the license file to the security folder and both editing the system environment variable (as file changed location) or deleting it, "Error 9" doesn't pop anymore but the program won't launch anyway and a message "Hyperworks has encountered an error and must now exit" is prompted and aborts launching.

-Then tried to do the "Activate by using the License Setup Dialog in the tool" method and, as I said before, couldn't find the "license set up window".

-As a last resource, I tried to follow the same method I did at the beginning but without skipping the "Set Up Licensing", and still didn't work ("Error 9" popped, so I copied the license file to the security folder and had the same problem but without the error message, just the "Hyperworks has encountered an error and must now exit" one.

 

I REALLY need help, I've been for a couple of days trying to solve this but just couldn't. Also tried to contact with altair support but when creating a case there's a required information (*) called "Account" and I just don't know what to put in there.

Also, this is my computer info, if it's required to know how to solve the problem:

Computer Model: Custom computer (CPU: AMD Ryzen 5 3600 6-Core Processor 3.59 GHz)

Operating System and Version: Windows 10 Pro 21H1   

Processor Info: AMD Ryzen 5 3600 6-Core Processor 3.59 GHz

Total RAM: 16GB

Graphics Card: Gigabyte Geforce GTX 1660

Other Info: WD Blue SN550 SSD 1TB NVMe M.2 PCIe Gen 3 and Gigabyte B550 Gaming X Motherboard

 

   

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