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RapidMiner Studio fails to start with extensions

MehmoodUddinUser: "MehmoodUddin"
MehmoodUddin
New Altair Community Member
Updated by Jocelyn
 RapidMiner  fails to start normally and a pop appears as  "disable extension" or "Start normally" when we open RM.

if i select "Start normally" it fails silently and dont we need the extensions hence it should start normally.

PS: All extensions are native havent installed any extension manually.

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    MartinLiebigUser: "MartinLiebig"
    MartinLiebig
    Altair Employee
    as long as it starts normally everything is okay. This appears if the previous start up was interrupted. For example if you killed the java while RM was starting.
    If this issue is persistent, please contact our support portal.

    Best,
    Martin
    syyUser: "syy"
    syy
    New Altair Community Member
    Hi, I have the same problem now, how did you fix it? and how can I contact the support portal? thank you
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