I have followed all the steps to download as a student S-Concrete, when I open the software the error message ''Error #380 Invalid Proprety value'' keeps popping up and I cannot do anything in the software. How can I make it work?

User: "Kenza"
Altair Community Member
Updated by Kenza

Hello,

I have followed all the steps to download as a student S-Concrete, when I open the software the error message ''Error #380 Invalid Proprety value'' keeps popping up and I cannot do anything in the software. How can I make it work? I also have another computer I could use instead, but to do so someone would need to maybe reset my account/delete it since I cannot use it on more than one computer. 

Thank you, 

Find more posts tagged with

Sort by:
1 - 1 of 11
    User: "Alejandro_López_Av"
    Altair Employee
    Updated by Alejandro_López_Av

    Hello, Kenza,

     

    Thank you for reaching out. To resolve this issue, try closing S-CONCRETE, opening Windows' Start menu, typing "Run" and pressing intro, and pasting the text: %localappdata%/s-frame software.

    Here, locate the SCONCRETE.ini file, and delete it. 

    image

     

    Close the window and try relaunching S-CONCRETE.

     

    Let us know how this goes, and if the issue persists, you can open a ticket so we can take a closer look at the situation: https://community.altair.com/csm?id=get_customer_support

     

    Regards,

    Alejandro Lopez

    Altair Support