I have followed all the steps to download as a student S-Concrete, when I open the software the error message ''Error #380 Invalid Proprety value'' keeps popping up and I cannot do anything in the software. How can I make it work?

Kenza
Kenza Altair Community Member
edited October 25 in Community Q&A

Hello,

I have followed all the steps to download as a student S-Concrete, when I open the software the error message ''Error #380 Invalid Proprety value'' keeps popping up and I cannot do anything in the software. How can I make it work? I also have another computer I could use instead, but to do so someone would need to maybe reset my account/delete it since I cannot use it on more than one computer. 

Thank you, 

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Answers

  • Alejandro_López_Av
    Alejandro_López_Av
    Altair Employee
    edited October 25

    Hello, Kenza,

     

    Thank you for reaching out. To resolve this issue, try closing S-CONCRETE, opening Windows' Start menu, typing "Run" and pressing intro, and pasting the text: %localappdata%/s-frame software.

    Here, locate the SCONCRETE.ini file, and delete it. 

    image

     

    Close the window and try relaunching S-CONCRETE.

     

    Let us know how this goes, and if the issue persists, you can open a ticket so we can take a closer look at the situation: https://community.altair.com/csm?id=get_customer_support

     

    Regards,

    Alejandro Lopez

    Altair Support

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