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I can't autholized

User: "K.K._21995"
K.K._21995
Altair Community Member
Updated by K.K._21995

Following the authentication procedure at the URL provided,

https://community.altair.com/community/en/accessing-the-altair-license-from-the-altair-license-utility?id=kb_article_view&sysparm_article=KB0117149

an error message is displayed after entering the ID and password.

ERROR: SOAP 1.1 fault SOAP-ENV:Client [no subcode]
"certificate has expired"
Detail: SSL/TLS certificate presented by peer cannot be verified in tcp_connect()

 

I used Altair License Utility v15.5.0

What steps should be taken to resolve the issue?

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    User: "Matthieu Pupat"
    Matthieu Pupat
    Altair Employee
    Updated by Matthieu Pupat

    Hello,

    This is most likely your proxy being misconfigured and preventing proper communication between your machine and Altair One servers.

    Please create a support case if your issue persists.

    Thanks,

    Matthieu Pupat

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