I can't autholized

K.K._21995
K.K._21995 Altair Community Member
edited June 20 in Community Q&A

Following the authentication procedure at the URL provided,

https://community.altair.com/community/en/accessing-the-altair-license-from-the-altair-license-utility?id=kb_article_view&sysparm_article=KB0117149

an error message is displayed after entering the ID and password.

ERROR: SOAP 1.1 fault SOAP-ENV:Client [no subcode]
"certificate has expired"
Detail: SSL/TLS certificate presented by peer cannot be verified in tcp_connect()

 

I used Altair License Utility v15.5.0

What steps should be taken to resolve the issue?

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited June 20

    Hello,

    This is most likely your proxy being misconfigured and preventing proper communication between your machine and Altair One servers.

    Please create a support case if your issue persists.

    Thanks,

    Matthieu Pupat

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