License activation

User: "Angelo Ververken."
Angelo Ververken.
Altair Community Member
Updated by Angelo Ververken.

Hello, 

Hope you are good?

I payed my THEA license for sketchup. I could valid my account in Sketchup, and work 2 hours on it. 

After 2 hours i was disconnected, and now it's not possible anymore to activate my account. 

What is wrong with that, please can you give me feedback about that? 

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    User: "Matthieu Pupat"
    Matthieu Pupat
    Altair Employee
    Updated by Matthieu Pupat

    Hello,

    We will follow up on the support cases you have opened.

    Thanks,

    Matthieu Pupat

    User: "Angelo Ververken."
    Angelo Ververken.
    Altair Community Member
    OP
    Updated by Angelo Ververken.

    Hello Mathieu, 

    The problem is already solved. 

    I reached your collegues from Greece Mr Papadopoulos Sotorios. He was supporting me and give me the perfect advice to connect. So the connection is clear now. 

    Thanks to follow up. 

     

     

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