Hello Altair Support Team,
I am using PSIM 26.1 with an Altair Student Edition license valid until March 25, 2027.
My computer is authorized in the Altair License Utility, and the license activation was successful. However, PSIM reports the following errors:
- Error Code 9:
PSIMPowerSupplyFeature — Feature not found. - Error Code -29: Requested CT/TF license not found for given customer ID.
- Error Code 67: Student license check failed.
I checked my generated .lic file and confirmed that it contains no PSIM-related features.
I also tried selecting the local license file directly in PSIM's License Setup, but the issue persists.
Could you please verify whether my Student Edition account has the correct PSIM 2026.1 entitlements and, if necessary, correct or reissue the license?
I would prefer to keep my existing activation and avoid reinstalling the software unless necessary.
- PSIM version: PSIM 2026.1
- License Store: System
- The
.lic file was successfully created in C:\ProgramData\altair\licenses ALTAIR_LICENSE_PATH points to the generated .lic file.ALM_HHWU is set to F.- PSIM License Setup shows “This computer is authorized.”
- Motor Drive is selected under Features.
In .lic file don't find the PSIM information…
Thank you for your assistance.
