Request to reset HostID for Student License Activation Key (Different HostIDs error)

Question

Hello Altair Support,I am trying to activate my Altair Inspire Cast Student Edition license, but I am encountering the following error in the Altair License Utility:

"Error activating license: This license was already activated using different HostIDs."It seems my activation key is still locked to a previous system state or machine record, and I cannot bypass or deactivate it locally. Could you please reset/deactivate the previous HostID registration for my account so I can reactivate the software on my current PC?Thank you very much for your assistance.Best regards,

Jouhan26

Jouhan26 · Answer

Thank you for the information.

However, my old PC is currently broken, so I am unable to deactivate the license on that device.

What should I do?

@Rahul_P1

Ankita_v · Answer

Hi,

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks