Missing Software Downloads tab for Simcenter PSIM Student Edition, license active

Question

Dear Altair Support Team,

My account email: 6048455@stu.kmu.ac.kr

Student License Key: LJ7ZE-F8X1G-5QX6J-KW9KH

License Status: Active

Problem description:

I have successfully applied and activated my Simcenter PSIM student license, and the license status shows active.

However, after logging into Altair One Marketplace, there is no "Software Downloads" tab to download the installation package.

I have tried logging out and signing in again, clearing browser cookies, using incognito mode and different browsers, but the download tab still does not appear.

Please help synchronize my PSIM download permission on my account. Thank you.

Best regards,

ZHANG KEREN

Student ID: 6048455

Ankita_v · Answer

We have responded to your request by email.

Ankita_v · Answer

We apologize for the inconvenience. There is a known technical issue that is affecting access to downloads and certain other features of Altair one for our users. Our team is actively investigating and working to restore service. Currently, we do not have an estimated time for resolution.

If this issue is impacting a deadline or other important work today, please save a copy of this message for your records as confirmation that the interruption is due to a technical issue on our side.

We appreciate your patience and understanding while we work to resolve this matter. We will provide an update as soon as we have more information to share.

Meanwhile please try this workaround and let us know if it works for you,

* Go to Altair Connect after logging into Altair one-

2. Go to Simulation products or the product group as applicable

3. Select required product version and product to download -