I registered with my institutional email but my marketplace shows 'no apps found'.

brittbella

Description: I registered with my institutional email but my marketplace shows 'no apps found'. Could an admin please verify my account for the Student Edition Bundle? When I go to download apps there is no option available. There is only a button that says "contact sales."

Product/Topic Name : Student Edition Bundle, Rapid Miner

*Note from Community Team - Once you receive a satisfactory answer on your question, kindly mark your answers as "Accepted" so it can help others with similar problems. Thanks.

 

Ankita_v

We apologize for the inconvenience. There is a known technical issue that is affecting access to downloads and certain other features of Altair one for our users. Our team is actively investigating and working to restore service. Currently, we do not have an estimated time for resolution.

If this issue is impacting a deadline or other important work today, please save a copy of this message for your records as confirmation that the interruption is due to a technical issue on our side.

We appreciate your patience and understanding while we work to resolve this matter. We will provide an update as soon as we have more information to share.

Meanwhile please try this workaround and let us know if it works for you,

1. Go to Altair Connect after logging into Altair one-

2. Go to Simulation products or the product group as applicable

3. Select required product version and product to download -