Missing "Software Downloads" tab for PSIM (Student Edition)

Question

Hello,

I recently created an Altair Student account and successfully generated my Student Edition License key. However, when I go to the Marketplace and select PSIM (under the Student Edition Bundle), the "Software Downloads" tab is completely missing. I only see the "Contact Sales" button on the right panel.

I have already tried the following troubleshooting steps, but the issue persists:

* Logging out and logging back in
* Using Incognito/Private browsing mode
* Clearing browser cache and trying a different web browser

It seems my account might be missing the proper download entitlements for the software.

I have attached screenshots of my active license and the marketplace page.

Thank you for your help.

Ankita_v · Answer

We have responded to your request by email.

Ankita_v · Answer

We apologize for the inconvenience. There is a known technical issue that is affecting access to downloads and certain other features of Altair one for our users. Our team is actively investigating and working to restore service. Currently, we do not have an estimated time for resolution.

If this issue is impacting a deadline or other important work today, please save a copy of this message for your records as confirmation that the interruption is due to a technical issue on our side.

We appreciate your patience and understanding while we work to resolve this matter. We will provide an update as soon as we have more information to share.

Meanwhile please try this workaround and let us know if it works for you,

* Go to Altair Connect after logging into Altair one-

2. Go to Simulation products or the product group as applicable

3. Select required product version and product to download -