Cloudflare block when accessing Altair One Marketplace

Question

Hello,I am a student user trying to access Altair One Marketplace, but I am currently blocked by Cloudflare.The page displays:

“Sorry, you have been blocked. You are unable to access altairone.com.”Cloudflare Ray ID: a442e859aa0f0698

Date: October 2, 2026

Approximate time: 12:09 CETI would like to access Altair One Marketplace normally. Could you please check whether my IP/account has been blocked by the security system and help me restore access?I can provide additional information if needed.Thank you.

JovanM · Answer

Hi, I had a similar issue, not just your account or device.

Check if this link is any help. I was able to download SimLab under the simulation products.

https://connect.altair.com/CP/dw-suite.html

Ankita_v · Answer

We apologize for the inconvenience. There is a known site wide outage that is affecting access for our customers. Our team is actively investigating and working to restore service. Currently, we do not have an estimated time for resolution.

If this issue is impacting a deadline or other important work today, please save a copy of this message for your records as confirmation that the interruption is due to a technical issue on our side.

We appreciate your patience and understanding while we work to resolve this matter. We will provide an update as soon as we have more information to share.