Cannot reactivate PSIM student license after accidentally opening PSIM while offline

Question

I've commited the error of opening PSIM while offline. It immediately suspended my license and asked me to reactivate it.

I logged into the Altair One Marketplace, copied it and pressed Enter, but got the error message:

Error activating license: This license was already activated using

different HostIDs.

I saw that every single question had the same answer copy-pasted:

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-computer-for-rare-cases

It should be evident why this tutorial is irrelevant for me. I got kicked out of my account, so It is impossible to deactivate it. I've tried reinstalling PSIM, but the issue continues.

Otherwise, could you please manually issue me a new license?

Ankita_v · Accepted Answer

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.