URGENT – Reset Student Edition license HostID – old computer broken

sara_latini

Hello,
my previous computer is permanently broken and no longer turns on, so I cannot deactivate my Student Edition license from the old machine.

On my new computer I receive the error:
“This license was already activated using different HostIDs.”

Could you please reset the previous HostID activation in Altair One as soon as possible? I urgently need the software for a university project.

I can provide my activation key privately if necessary.
Thank you.

Ankita_v

@sara_latini Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks