Subject: Student Account Blocked / License Error Code 9 - [mhomoud37813@ucumberlands.edu] Hello Alta

MotazBani

Subject: Student Account Blocked / License Error Code 9 - [mhomoud37813@ucumberlands.edu]Hello Altair Support,I am a university student attempting to activate my Altair AI Studio 2026.0.1 student bundle license using my university account (mhomoud37813@ucumberlands.edu).Due to a few failed log-in attempts and changing my network environment, my account has been blocked on your backend system. Could you please manually unblock my academic account credentials and verify that the HWRapidMinerStudio student feature bundle is active on my profile?Thank you, Motaz 

Ankita_v

@MotazBani Kindly share the screenshot of the error you are seeing.

Please ensure to NOT enter your Altair One Credentials in the RapidMiner Login window of AI Studio, and click on switch to Altair Units license as guided here - https://www.youtube.com/watch?v=2uJg6heRZBs

Your account is active in Altair one. To use Altair AI Studio (previously called RapidMiner Studio), you need to make sure you are switching to Altair Units Licensing while accessing AI studio.

1. Follow the Troubleshooting instructions if using Windows - https://community.altair.com/discussion/33114/steps-to-activate-ai-studio-with-the-altair-student-edition-license-key-from-altair-one-com-in-windows-and-other-related-ai-studio-troubleshooting.
2. Follow the Troubleshooting instructions if using MAC OS - https://community.altair.com/discussion/33209/steps-to-activate-ai-studio-with-the-altair-student-edition-license-key-from-altair-one-com-in-mac-os-apple-and-other-related-ai-studio-troubleshooting