Manual License Deactivation

GustavoM

Hello, my old PC broke (MOBO with Ryzen 9 infamous problem) and I can no longer access it to deactivate my Altair/PSIM Student Edition license.
Could an Altair admin please manually deactivate/reset my old activation in Altair One so I can activate the license on my new computer?
Product: Altair PSIM Student Edition

Thanks.

Ankita_v

@GustavoM Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks