Error installing PSIM with student license

Question

Hello everyone, I'd like to ask why, when I install PSIM and try to activate it using the student license obtained from the marketplace, the "Altair License Utility" section displays a message that says "Error: Unable to access license store" and doesn't allow me to enter the license key. How can I fix this?

Ankita_v · Answer

You might find the following discussions useful -

https://community.altair.com/discussion/comment/200137?utm_source=community-share#Comment_200137

https://community.altair.com/discussion/20960/lisence-issue?tab=all&utm_source=community-search&utm_medium=organic-search&utm_term=Connection%20to%20the%20license%20server%20is%20lost.%20The%20application%20will%20shut%20down.

Thanks

Joseee · Answer

I've tried both solutions you offered and neither works. Could I contact someone to help resolve this?

Ankita_v · Answer

@Joseee

Please ensure that you follow Step 3 and 4 to install and activate the software using your student license key - https://community.altair.com/discussion/34207/instructions-to-access-the-free-altair-student-edition-now-in-altair-one#latest

Also check if you have full read and write permissions in the license store location? You can try running as administrator and make sure you have admin permissions so license is created in the license store.

Thanks