PSIM License Activation Error - HostID Conflict after formatting

Question

Hello Altair Support Team,

I am a student using the PSIM Student Edition. I recently had to format my computer, and now I am unable to reactivate my license.

When I try to enter my activation key, I receive the following error: "This license was already activated using different HostIDs."

Could you please reset my license record on your server so I can activate it again on my

machine?

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Ankita_v · Answer

@Franklin_Correia

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Franklin_Correia · Answer

Hello, I'm requesting this again because my old SSD was corrupted, and even after formatting, I ended up losing the system again. Now I've bought a new one that's working correctly, but I need another key reset because I can't access the corrupted SSD. Sorry for the inconvenience.

Ankita_v · Answer

@Franklin_Correia

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks