Request for Manual License Deactivation (Student License)

JuGoes

Hi, I'm asking for manual license deactivation because there seems to be some error when I try the process on the tutorial.

When I try using my license, the program tells me that it has already been used in another PC. So then I follow the instructions to deactivate it, but I get an error warning saying that that licence doesn't exist.

I couldn't find any solution other than asking for the manual deactivation. Please help!

Ankita_v

@JuGoes

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks