Problem with the license

Andre_65313

I am having trouble accessing Altair PSIM because my license is still to my old computer.

Unfortunately, my previous computer broke down unexpectedly, and I did not have enough time to deactivate the license before it stopped working. Because of that, I am now unable to activate or use Altair PSIM on my current computer.

I would like to request a reset or deactivation of the previous license activation so that I can activate the software on my new machine.

Thank you for your help and understanding.

Andre_65313

Ankita_v

Hi @Andre_65313

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks