How does one open a support ticket for Altair products?

CForman

Ever since Altair was acquired by Siemens, I have been unable to open support cases. On Altair One / Altair Support (https://support.altair.com/csm), I click the button "Login to Create and Review your cases" but receive the error message, "User is not assigned to this application."

Siemens support has informed me that the Altair products are not yet on their support list.

Thank you for any assistance.

Roger DeAngelis_21630

I am also interested in the answer to this question.

I was able to contact Siemens support and submitted a ticket.
I had to use one of the siteids in the directions, something like 00001234.
The SLC setinit does not provide a siteid.

It immediately told me that it can take up to 5 days to get permission before
They can respond to my ticket.

After four days, Siemens responded that the support group only deals
with online issues. Siemens provided a link for a ticket.
I created another userid and password and submitted the ticket.

It's been three days and I haven't heard anything.

I don't think Siemens understands how their products can be subservient to SLC solutions.

SOAPBOX ON

Monarch, Rapidminer, Openradioss and all those other Siemen products that have a CLI or support ODBC can just be drop drowns from the slc. I think a lot of users would prefer less mouse surfing and a universal interface with the slc?

SOAPBOX OFF