Request for Manual Student License Reset - Error Code 9 (HostID Mismatch)

ALONE_NPC_2026

"Hello Altair Support Team,

I am a student at PSG iTech using Feko v2025.1. I am unable to run the software due to a persistent license error.

The Problem:My CADFEKO shows Error Code 9 (Feature not found) and Error Code 6 (Unable to read file). When I previously tried to reactivate using my key, I received the error: "This license was already activated using different HostIDs".

System Details:

• Username: 24l134@psgitech .ac.in
• Current HostID: 38A74602EED8
• License Version: Student Edition valid until 2026-09-04

I have not changed my laptop, but the software no longer recognizes my machine's ID. Could you please manually deactivate my previous sessions on your backend so I can reactivate my student license on this machine?

I have attached screenshots of the error dialog and my License Utility HostID tab.

Thank you for your assistance."

Ankita_v

HI @ALONE_NPC_2026

Pls use the student edition to access the software as per the following process-

https://community.altair.com/discussion/34207/instructions-to-access-the-free-altair-student-edition-now-in-altair-one

The error "License was already activated using different HostID" means that the student edition license key has already been used on another computer or hardware setup. Normally, we would deactivate the existing license so you can reactivate it using the same key. However, I don’t see a student edition activated license key with your user email in Altair one likely because it is already deactivated.

You should be able to see your license key by logging into Altair One, going to the Marketplace, checking the Student Edition License bundle, clicking on the Student Edition License card, and then checking the Licensing tab.

Please go through this guide (Instructions to Access the Free Altair Student Edition - now in Altair One! - Altair Community) carefully and watch this video for further help.

Thanks