Cannot activate Student License - HostID Error - Old laptop broken

Basma_Temsamani18

Hi Altair Team,

I am trying to activate my PSIM Student License on my new laptop, but I get the error: "This license was already activated using different hostids".

I cannot deactivate it from the old laptop because I do not have access to it anymore (it is broken/gone).

Please reset my license key so I can use it on my new machine.

Thank you.

Rahul_P1

HI,

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-computer-for-rare-cases