Error activating license: This license was already activated using different HostIDs

Question

Hi everyone,

I am currently having trouble reactivating my Student Edition of Altair Inspire.

I recently had to reset my PC. Since then, whenever I try to activate the software, I receive the following error message:

"Error activating license: This license was already activated using different HostIDs."

I have already tried to resolve this issue through the Altair Helpdesk ticket system, but I haven't had any success so far. They've sent me the same automated response three times, which isn't helpful in my case.

Could someone please assist me with this or point me to the right contact to get my license/HostID reset?

Ankita_v · Accepted Answer

Hi @DerZweiteJulian2

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks