Instalation and activation problem

Hi Dear,

We are using the S-Frame , V2026 student version in our Structural mechanics class. Some of the students got this error after installation and activation when they want to lunch the software.

" Altair s frame for windows run time error 381 invalid property array index"

Can you guide us?

Find more posts tagged with

S-FRAME

Student Edition License

Accepted answers

All comments

Matthew_Sauer1

Hello Amir,

I'm sorry to hear you are having issues.

It wasn't clear which version of S-FRAME you are using, but I would be curious if you can browse to %localappdata%/s-frame software, and locate the Sframe20xx.ini file. For example, if you have S-FRAME 2026 installed, the file would be called Sframe2026.ini. Please try deleting this file, and relaunching S-FRAME, and letting us know if this resolves the Error 381.

Regards,
Matthew Sauer

BernieLyu

What if, after I delete the file and run the software, the file just pops up again, and the error occurs again?

Matthew_Sauer1

Hi BernieLyu,

Thanks for your message. This matter may require a deeper investigation. Can you create a support case, and we can investigate further?

I've included a link below describing how to create a technical support case:

https://community.altair.com/discussion/62160/how-to-create-a-support-ticket-reach-the-altair-support-team