Request License Reset - Sold Old Computer

hasan_sevil

Hello,

I am a student using the Altair Student Edition. I have sold my old laptop and I no longer have access to it to deactivate my license properly.

I am trying to activate PSIM on my new computer but I am getting the "Invalid activation key / Already activated" error.

Please reset my activation key so I can use it on my new machine.

Thank you.

Ankita_v

Hi @hasan_sevil

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!