Urgent Academic Licensing Issue (PSIM): Stuck License on Failed Laptop & Persistent VM Access Error

idchatzi

Hello Altair Community Support Team,

I am an academic user operating PSIM through my university's license system. I am facing two critical licensing issues that prevent continuous use of the software:

1. Stuck License Key on Decommissioned Laptop
   My initial PSIM license key seems to be permanently stuck/checked out on an old laptop that has failed and is now completely non-operational. I urgently need assistance in releasing or resetting this license key from the server so that its usage slot becomes available.
2. Persistent Access Error in VMware VM
   I am currently running PSIM von a Windows 11 VM using VMware Fusion on my MacBook Pro.

The Problem: Every time I close the PSIM session and shut down my computer, the license gets stuck. Upon the next startup, I receive a persistent "Access denied" or similar license error.

Steps Taken: I have already followed the best practice of performing a FULL Shut Down of the Windows OS within the VM before closing the VMware application. Despite this proper procedure, the license still appears to be incorrectly checked out/stuck on the server.

Do you have any solutions?

Thank you for your time and support, I have exams coming up and I really need access in psim

Ankita_v

Hi @idchatzi

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks