Deactivation and Reactivation of Thea for Sketchup

Hibah23_

I had previously activated Thea for sketchup on my old PC. I have switched to Mac now I can’t activate my Thea extension on my new laptop. It says failed to activate in current machine (error log 9)

I don’t have access to the old laptop to deactivate Thea on there.

what should I do?

Ankita_v

Hi @Hibah23_

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!